WebThe authors propose a conceptual framework to explain whether and under what firm-level conditions cross-channel integration impacts firm sales growth. To test the theory, the authors conduct a qualitative grounded-theory study to build a measurement tool for cross-channel integration at four levels and analyze longitudinal data on 71 publicly traded … WebAug 31, 2024 · With a focus on retail brand experience, this study demonstrates that cross-channel integration impacts customer experience and further results in changes in perception and behavioral intention. A conceptual model that illustrates the customers’ psychological mechanism responding to cross-channel integration was developed.
62% of Consumers Like Cross-Channel Integration PYMNTS.com
WebJul 21, 2024 · Cross-channel marketing is all about using different marketing channels in tandem to achieve a common goal. Marketing channels are the different platforms … WebAug 31, 2024 · With a focus on retail brand experience, this study demonstrates that cross-channel integration impacts customer experience and further results in changes in … bush yorktown l shaped desk
Influence of IT support on firms
WebMar 30, 2024 · DOI: 10.1108/imds-07-2024-0457 Corpus ID: 247802609; Influence of IT support on firms' cross-channel integration: the moderating role of institutional environment @article{Wu2024InfluenceOI, title={Influence of IT support on firms' cross-channel integration: the moderating role of institutional environment}, author={Xia Wu … WebJan 31, 2024 · The decision on whether and to what extent they should implement cross-channel integration is a crucial and complex task for multi-channel retailers. Although prior studies have sought to identify key determinants of this decision, most are descriptive or draw on divergent theoretical perspectives. The authors provide a cohesive theoretical ... WebMar 30, 2024 · Using dynamic capability theory, this study investigates how information technology (IT) support affects firms' online and offline cross-channel integration (CCI). In addition, it applies institutional theory to examine how the relationships between IT support and CCI are moderated by firms' institutional environments. handmade birthday bee themed cards